The following statement about the Consumer Protection Act is…

JAMB Commerce 2023 260 views
Source: JAMB · 2023

The following statement about the Consumer Protection Act is correct except:

  1. It provides for the establishment of consumer forums.
  2. It allows for the filing of complaints by consumers.
  3. It applies only to goods and not services. ✓
  4. It aims to promote consumer awareness.
Explanation

Consumer protection laws exist to protect buyers. They set up consumer forums, let buyers make complaints and promote awareness of consumer rights.

They cover both goods and services, such as banking, telecoms and transport. So the claim that the Act applies only to goods is the incorrect statement.

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