This question is based on ‘The Lekki Headmaster’. During the novelty match, who was responsible for ensuring the staff won?

JAMB English Language 2024 71 views

This question is based on ‘The Lekki Headmaster’.

During the novelty match, who was responsible for ensuring the staff won?

  1. Chidi, the goalkeeper
  2. Mr. Ibe, the game master ✓
  3. Mrs. Gloss, the MD
  4. The students themselves

Explanation

Quality control ensures products meet standards. Methods: inspection (checking samples), testing, statistical process control, quality audits. Quality assurance goes further – preventing defects through process design.

Total Quality Management (TQM): organization-wide commitment to quality, continuous improvement, customer focus, employee involvement. ISO certification shows compliance with international quality standards.

Benefits: customer satisfaction, reduced waste and rework, competitive advantage, better reputation. Nigerian agencies: SON (Standards Organisation of Nigeria), NAFDAC (food and drugs). Quality consciousness benefits both producers and consumers.

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